Policies And FAQ

Customer Care Basics

Thank you for choosing Vertigo Vinyl! We’re here to help with any questions or issues you may have. Reach us via:

  • Email: customer-care@vertigovinyl.com

  • Phone: (478) 259-1566

  • Business Hours: Wednesday-Saturday, 12-5 pm EST; Sunday, 12-4 pm EST.

Please note: For the most efficient service, contact us only through the above channels. Including your order number in all inquiries helps us locate your purchase and address your request faster.

Order Cancellations

We understand plans can change and offer flexible cancellation options:

  • Pending Orders: Cancel anytime for a full refund, minus a small $4 transaction fee. For orders over $150, the cancellation fee is 5%.

  • Shipped Orders: If your order has already shipped, it can no longer be canceled, but unopened items may be returned for a refund. Please reach out for guidance on low-cost return shipping options (approx. $4-5).

Note: If you cancel part of an order worth 50% or more of the total, a $4 processing fee will apply.

Product Authenticity

All items sold by Vertigo Vinyl are official, authentic products unless otherwise stated. Any unofficial items will have an "unofficial release" tag in the description, as we value transparency with our customers.

Returns and Replacements

  • Unopened & Undamaged Items: You’re eligible for a full refund within 30 days of delivery if items are returned in original condition.

  • Damaged Items: In the rare case that items arrive damaged, we’re happy to provide a replacement or refund once the original item is returned to us. Please report any damages within 10 days of delivery to qualify for this policy.

  • International Returns: Due to shipping limitations, returns on international orders are not available. However, we’ll do our best to help find an alternative solution to fit your situation.

All returns are reviewed by Vertigo Vinyl’s Customer Care team. Return shipping costs are the buyer’s responsibility unless otherwise noted.

Packaging Options

We want your records to arrive safely, and we offer options to suit different needs:

  • Standard Mailers: Reliable vinyl packaging included with all orders by default.

  • Whiplash Mailers: For added protection, choose heavy-duty Whiplash mailers at checkout. These offer an extra layer of durability, and we’re working toward making this our standard option.

Received the Wrong Item?

Though rare, mistakes can happen! If you receive the incorrect product, simply send us an email with a photo of the item and your order number. We’ll take care of it promptly.

Pre-Order Information

We’re excited to offer pre-orders so you can secure your favorite records in advance:

  • Mixed Orders: If your order includes both in-stock and pre-order items, your entire order will ship once the pre-order item arrives. We recommend placing a separate order for in-stock items if you’d like them sooner.

  • Splitting Orders: Already ordered a mix of in-stock and pre-order items? Just email Customer Care, and we’ll help you arrange a split shipment.

Shipping and Processing Times

  • Order Fulfillment: Orders generally take 1-7 business days to process, regardless of the shipping method selected. 96.3% of orders are processed within this timeframe, with most shipping out within three days.

  • Expedited Shipping: USPS Priority Mail is available for faster delivery once your order leaves our facility, typically arriving within two business days.

If your order takes longer than expected, reach out, and we’ll gladly check on its status.

International FAQ

We’re thrilled to serve customers around the globe, and we’re here to help make the process smooth!

  • Pricing: All prices on our website are in USD. Exchange rate differences may cause slight variations in the final charge. If this doesn’t match your budget, we’re happy to adjust or cancel your order.

  • Shipping Costs: Shipping fees are calculated based on your location and order size. Duties and taxes are pre-paid and included whenever applicable.

  • Country Availability: If your country is not listed at checkout, email us, and we’ll do our best to accommodate your request.

Delivery Inquiries

Vertigo Vinyl relies on USPS and UPS to deliver your items. Once your order leaves our store, delivery times and any delays are managed by the carrier.

  • Lost Packages: If USPS/UPS loses your Priority or Ground order, we can help you file a claim. If successful, one of the following will apply:

    • Lost packages are located and redelivered.

    • Reimbursement for replacements.

    • Full refund of the order.

  • Standard/Media Mail Orders: For lost or mis-delivered Media Mail orders, we unfortunately cannot offer refunds or replacements, as Media Mail is non-insured.

For any delivery issues, please reach out, and we’ll do our best to assist.

Posters

Chappell Roan "Midwest Princess" Poster
$14.00
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Boygenius "The Boys" Poster
$14.00
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Sabrina Carpenter "Expresso" Poster
$14.00
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Taylor Swift "Anthology" Poster
$14.00
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Hozier "Unreal, Unearth" Tour Poster
$14.00
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Depeche Mode "Violator" Poster
$14.00
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Lana Del Rey Pulp Fiction Poster
$15.00
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Deftones "Deathblow" Poster
$14.00
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Princess Mononoke Poster
$14.00
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The Smashing Pumpkins "Tonight, Tonight" Poster
$15.00
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Frank Ocean "In My Bed" Poster
$15.00
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The Doors American Poet Poster
$15.00
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The Smiths On Tour Poster
$15.00
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Lana Del Rey "Money Power Glory" Poster
$15.00
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Olivia Rodrigo "Making The Bed" Poster
$15.00
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Stevie Nicks 70's Collage Poster
$15.00
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Dua Lipa: One Kiss Is All It Takes Poster
$14.00
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Lil Uzi Vert: The Pink Tape Poster
$14.00
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Travis Scott: Astro Anomaly Poster
$14.00
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Mac Miller: Swimming Poster
$14.00
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The Smashing Pumpkins: Mellon Collie Cherub Poster
$14.00
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SZA: SOS Poster
$14.00
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The Weeknd: Starboy Poster
$14.00
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Stevie: Freedom Land of The 70's Poster
$14.00
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Wolf Cover Poster- Tyler, The Creator
$14.00
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Additional Shipping Charge
from $5.50
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Black & White Frank Ocean Blonde Poster
$14.00
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Frank Ocean Blonde Helmet Poster
$14.00
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Grateful Dead: Rosey Skeleton Poster
$14.00
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Metallica: Master of Puppets Poster
$14.00
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The Dark Side of The Moon: Pink Floyd Poster
$14.00
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The Cure: Boys Don't Cry Poster
$14.00
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Gorillaz: Members Poster
$14.00
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Slipknot: All Hope In Gone Poster
$14.00
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Sonic Youth: Goo Cover Poster
$14.00
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The Cure: Head on The Door Poster
$14.00
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Ready To Die: Notorious BIG Poster
$14.00
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The 1975: Diffusion Poster
$14.00
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Kill Bill Vol. 1 Movie Poster
$14.00
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Amy Winehouse- Dublin 2007 Poster
$14.00
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Lana Del Rey- Americana Bombshell Poster
$14.00
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Amy Winehouse- Tattooed Bombshell Poster
$14.00
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Billie Eilish- Darkroom Green Poster
$14.00
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The Cure- Rock Star Poster
$14.00
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Fleetwood Mac- Rumours Cover Poster
$14.00
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Grateful Dead- Live in NYC 1980 Poster
$14.00
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Green Day- Dookie Dog Fight Poster
$14.00
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Ice Cube- '63 Impala Poster
$14.00
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Lana Del Rey- Norman Fucking Rockwell! Cover Poster
$14.00
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Lil Peep- Forever Performer Poster
$14.00
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My Chemical Romance- Three Cheers for Sweet Revenge Cover Poster
$14.00
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My Neighbor Totoro- Fishing Pond Poster
$14.00
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Parapluie Revel Poster
$14.00
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Pink Floyd- Wish You Were Here Poster
$15.00
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Rage Against The Machine- Burning Man Poster
$14.00
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Slipknot- We Are Not Your Kind Poster
$14.00
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Stevie Nicks- Angel on the Stage Poster
$14.00
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Tame Impala- Currents Cover Poster
$14.00
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Tyler, The Creator- Call Me If You Get Lost Poster
$14.00
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Tyler, The Creator- Flower Boy Poster
$14.00
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Tyler, The Creator- IGOR Poster
$14.00
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The Weeknd- After Hours, Vision Doubles Poster
$14.00
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The Weeknd- Trilogy Poster
$14.00
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The Velvet Underground & Nico- Andy Warhol Poster
$14.00
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Mac Miller: K.I.D.S Poster
$14.00
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David Bowie: Ziggy Stardust Streetside Poster
$14.00
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Doja Cat: Blast Off To Planet Her Poster
$14.00
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Billie Eilish- When We All Fall Asleep... Poster
$14.00
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Lana Del Rey: Lust For Life Poster
$14.00
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Blondie Los Angeles Poster
$15.00
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The Smiths "The Queen is Dead" Poster
$14.00
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New Order "Substance" Poster
$14.00
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Radiohead "OK Computer" Poster
$14.00
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Queen "Bohemian Rhapsody" Poster
$14.00
Sold Out
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Noah Kahan "Stick Season" Poster
$14.00
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The Smashing Pumpkins "Siamese Dream" Poster
$14.00
Add To Cart