Terms & Conditions

Welcome to Vertigo Vinyl! These Terms & Conditions (the “Terms”) apply to all visitors, customers, and users of the Vertigo Vinyl website (“Site”). By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using the Site. Vertigo Vinyl reserves the right to modify these Terms at any time, so please review them periodically.

1. Ownership and Use of Site Content

All materials on this Site, including text, images, product descriptions, graphics, logos, and software, are the property of Vertigo Vinyl and protected by copyright, trademark, and other laws. You may not reproduce, distribute, or use any content from this Site without express written permission from Vertigo Vinyl.

2. Privacy Policy

We value your privacy and are committed to protecting your information. Please review our Privacy Policy to understand how we collect, use, and disclose information about our customers.

3. Products and Pricing

All products are subject to availability. While we strive to display accurate product information, occasionally there may be errors in descriptions, pricing, or availability. Vertigo Vinyl reserves the right to correct any errors or update product information at any time without prior notice. Prices listed on the Site are in USD and do not include applicable taxes or shipping fees, which are calculated at checkout.

4. Order and Shipping Policies

Order Cancellations

Pending orders may be canceled for a full refund minus a processing fee ($4 for orders under $150; 5% for orders above $150). If an order has been fulfilled, it cannot be canceled, but you may still return the item if unopened (see Returns section below). The cancellation fee for partial order cancellations that account for half or more of the order total is $4.

Shipment Times and International Orders

Standard processing time for orders is 1-7 business days. This includes all shipping options, such as Priority Mail, which allows for 2-day delivery from USPS once shipped. However, international shipping costs and delivery times vary, with additional customs fees potentially applied by the destination country. Please refer to our FAQ for details on shipping rates.

Delivery Responsibility

Once shipped, Vertigo Vinyl is not responsible for delivery delays, lost items, or incorrect deliveries. We will assist in filing a claim with USPS/UPS if your Priority or Ground order is lost or misdelivered. For Standard/Media Mail orders, replacements or refunds are not guaranteed unless special circumstances apply.

5. Returns and Refunds

Domestic Returns

Unopened items may be returned within 30 days of delivery for a full refund. Returns for damage in transit must be reported within 10 days of delivery, and the original item must be received before processing a replacement or refund.

International Returns

At this time, we are unable to process international returns. If you experience an issue with your order, please contact Customer Care, and we will do our best to provide an alternate solution where possible.

Damaged or Incorrect Products

If you receive the wrong item or if an item arrives damaged, please email a photo of the received product along with your order number to our Customer Care team. We’ll work with you to resolve the issue as quickly as possible.

6. Product Condition and Minor Variations

Please note that minor color or design variations may occur between vinyl pressings, even within the same SKU. These small differences are a result of the vinyl manufacturing process and do not affect the sound quality or integrity of the record.

7. Pre-Order Information

Orders containing pre-order items will ship once the pre-order item is in stock. If you wish to receive other items sooner, please place a separate order. Otherwise, all items will be shipped together when the pre-order item is available. For additional assistance, please contact Customer Care.

8. Unauthorized Use and Security

You agree not to use this Site for any unlawful purpose or to interfere with other users’ use of the Site. Unauthorized access to any part of our Site or systems is prohibited. We reserve the right to terminate or restrict your access to the Site at our discretion, without notice, if we believe you have violated these Terms or other applicable policies.

9. Limitation of Liability

Vertigo Vinyl is not responsible for any damages resulting from your use of this Site or purchase of products from this Site, including but not limited to direct, indirect, incidental, punitive, or consequential damages. We do not guarantee the availability, accuracy, or reliability of Site content or services.

10. Indemnification

You agree to indemnify, defend, and hold harmless Vertigo Vinyl, its officers, directors, employees, and affiliates from any claim, liability, damages, losses, or expenses arising out of your violation of these Terms or your misuse of the Site.

11. Governing Law

These Terms and any disputes related to your use of the Site will be governed by the laws of the State of Georgia, without regard to its conflict of law principles. Any legal action must be brought in the federal or state courts located in Georgia.

12. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us at:

Vertigo Vinyl
1305 Linden Ave
Macon, GA 31201
(478) 259-1566
customer-care@vertigovinyl.com

Thank you for choosing Vertigo Vinyl! We look forward to serving you with high-quality products and exceptional customer service.